FREQUENTLY ASKED QUESTIONS

1. Are you insured and bonded?
Our insurance is among the best available. We're not "just" bonded, but have liability, crime and workman's compensation coverage.

2. How do you protect my keys?
Your key is secured in a locked key storage device. The key is issued to the housekeeper on the day of your clean. The housekeeper returns the key at the end of the day and it is returned to the secured container. A complete key inventory is performed at the end of every business day. In the unlikely event your key is lost, we're even insured for key replacement and re-keying your locks.

3. Must I be home when you clean?
It's your choice. Some of our customers prefer to give us a key that is secured in our office. Alarm systems can either be left off or you can give us entry / exit codes. By far, the most efficient and problem-free way for everyone is for you to be home at the time.

4. What equipment and supplies do I need?
We recommend the following equipment and quality supplies: vacuum cleaner, mop, broom, hand broom & dustpan, step ladder, stool or sturdy chair, paper towels, scrubbing brush, toilet brush, polishing rags, sponges, garbage bags, Glade or Arm & Hammer carpet deodorizer for carpets, SOS or Brillo pads, Scotch Brite scouring spongages, dishwashing liquid/detergent, Easyoff ovencleaner for kitchens, Murphy's Oil Soap, Mr. Clean or Pinesol for floors, Windex or Glass Plus for windows and glass, Tilex, Fantastik, Lysol Toilet Bowl Cleaner for bathrooms and Pledge, Old English or Endust for polishing furniture.

5. Will I always have the same housekeeper or team?
That's our goal, but circumstances (like sickness, weather and accidents) beyond our control may occasionally require a substitution. Each housekeeper receives the same training, follows the same cleaning system and has your personal service records so, if a change happens, your high quality service will continue. We stand behind our guarantee.

6. Are housekeepers trained and supervised?
Housekeepers are trained before they're permitted to enter your home. Training continues as we learn about new products / methods and to reinforce prior training.

7. How do I pay for your services?
Payment is due at time of service. You may pay by cash, personal check, MasterCard, Visa, Discover, or American Express. If you aren't there during our visit, we ask you to leave payment on the kitchen counter. If you prefer to pay by credit card, we'll handle that process from our office.

8. What is the cost to clean my home?
Fees are based on the condition and size of the home. If you would like a quote, please email us your information. If you prefer to speak to us, you may call us at 718 458-1648 to talk to our sales representative personally.

9. Which areas does Jackson Heights Housekeeping Service cover?
At this time, we service only the following areas: Jackson Heights, Astoria, Long Island City, Elmhurst, East Elmhurst, Sunnyside, Woodside, Maspeth, Forest Hills, Rego Park and the Upper East Side Of Manhattan.

10. Is there a personal guarantee?
YES! We will clean your home again for free if you are not satisfied